Frequently Asked

Products & Warranty

We stand behind the quality of all RIMON jewelry and provide lifetime warranty against all craftsmanship defects. If you notice any issue with your RIMON piece, please contact us to arrange for an inspection. If we determine that a craftsmanship defect is present, we will service your jewelry at no additional cost to you. If we determine that the damage is outside of our responsibility, we will quote you a price for the service and only move forward once we have your approval.

Warranty Coverage: 

- Replacing lost accent stone(s) for free within one year from delivery date.

(After one year, lost accent stones will be considered a part of normal wear and tear, and can be replaced at a small fee).

 - Correcting any raftsmanship defects.

All of our pieces are made with solid 14K/18K gold, and a wide variety of diamonds or precious gemstones, we offer natural diamonds and also lab-grown diamonds on some of our pieces. 

Some of our diamonds are gemologically certified, and others are not. 

We offer a diamond certificate free of charge for diamonds at or above 0.5 carats. The gemological certificate is issued by the GIA, EGL or IGL, depending on the diamond we find. 

If the diamond you want is 0.49 carats or less, we can issue a gemological certificate specifically for you, for an additional fee of 55 USD. This will add about a week to the production time of your order.

100% Yes. Working with conflict-free diamonds, gemstones and gold is our policy.

We’re committed to maintaining high ethical sourcing standards, and using recycled gold.

To keep your jewelry in great condition, we recommend: 

  • Removing all jewelry before being exposed to chemicals of any kind (including cleaning chemicals, lotions, soaps and makeup), before swimming, showering, or exercising, before doing outdoor work or gardening, and before heavy lifting.

  • Clean your jewelry regularly using warm water, gentle soap, and a soft toothbrush.

  • Never wear jewelry when doing physical work such as housekeeping, gardening, or exercise.

Yes, we offer engraving services on most of our pieces for a small fee. Please contact us to know if the your specific jewel can be engraved.

We can customize existing designs! Please contact us in this link with the design you are interested in, the customization you would like, and we will get back to you with all the details.

We would love to design a jewel especially for you, please contact us in this link, and we will get back to you with all the details.

Karat indicates the purity level of gold: 14K gold has a lower gold content compared to 18K gold. Consequently, 18K gold,
with its greater proportion of pure gold, is more expensive than 14K gold.. However, it's important to remember that pure gold is relatively soft, making 14K gold somewhat more durable due to its reduced gold content.

Sizing & Ordering

1. The most reliable option in finding your accurate ring size is to go to a local jeweler or jewelry store and have them measure your finger. 

2. Another option is to order a plastic ring sizer online; Ring sizers are reliable and offer an easy solution for anyone that can't go to a jeweler.

The rings featured on our website are in US sizes. You can use the Online International Ring Size Conversion Chart, or contact us and tell us the size you know, and we will gladly assist you in converting to the US sizing system.

All of our pieces are custom made to order by hand. Handcrafted fine jewelry takes time to create, This is why orders are normally shipped within 2-3 weeks. 

Shipping is an additional 3-5 business days, after your jewel is ready.   

Thank you for your patience!

We accept PayPal, debit/credit cards and payment plans (splitting the payment) with Klarna. On our checkout page you will have all these options to choose from.

If you have questions about your orders or accounts, you can reach them at or at 844-552-7621 which runs 24/7 or via the 24/7 chat on their website.


Yes, we offer expedited shipping options at no additional fee, with FedEx/DHL

It takes 3-5 business days to deliver your order to your doorstep via express shipping.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Returns & Exchanges

We accept returns within 14 days of initial delivery (except for personalized and custom orders).

Since each piece of RIMON Jewelry is individually handcrafted to order, with the specific size and gold color of the customer choosing, all returns will incur a 20% restocking fee.

**Personalized and custom orders cannot be returned

**Diamond engagement rings can't be returned

**Shipping back of the jewel will be through our DHL account (80$, which includes a fee DHL is charging to release the package from customs as returned goods)

To initiate a return or exchange, please contact us with your order number and the item/s you would like to return or exchange.